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Iredell Water Corporation offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.
Directions for initial online consumer access registration can be found in the relevant document section at the bottom of the page titled "Consumer Portal Initial Setup Guide."
*****If you have forgotten your online password or need to change your Login ID please follow the directions in the appropriate document in the relevant document section at the bottom of the page. *****
Acceptable Payment Forms
Iredell Water Corporation accepts payment by cash, check money order, bank draft, or Visa/MasterCard/Discover (credit/or debit). We do not accept starter checks. Payments by checks are not accepted on accounts that have been disconnected for non-payment.
Pay in Person
You may pay in person at our office located at 571 Jennings Rd, Statesville, NC. Please bring your entire bill when paying in person. To avoid longer wait times, please note that Mondays, Fridays, the first day after a holiday, and the 15th of the month are normally very busy.
After Hours Dropbox
Our after-hours drop box is conveniently located beside our drive-thru window. It can be accessed 24-hours a day. Payments placed in the dropbox after 4:30 pm will post the following business day. Please only deposit checks into dropbox.
Payment By Mail
If paying by check or money order through the mail, please send all payments with the bottom stub of your bill that includes the bar code. Our mailing address is PO Box 1844, Statesville, NC 28687-1844. To avoid late fees, please mail your payment at least five to seven business days before the due date specified on your bill.
Automatic Bank Draft
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the Bank Authorization Form located at the bottom of the page, fill out your information then drop it off or mail it to our office, along with a voided check.
Phone Payments**
Payments by credit card are accepted using our Interactive Voice Response Phone System (IVR) 24 hours a day. You must have your account number to use this service. Please call 877-215-5352 from any touch-tone phone to use the IVR system.** You may also register for text-to-pay by entering your mobile phone number into the IVR system to recieve your confirmation number.
Online Account Access Payments**
You may pay online by credit card through our online account access 24 hours per day.** You may also enable auto-pay for card payments through the online account access.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.
** A small convenience fee is charged separately by NexBillPay for these services.
If your check or bank draft (ACH) is returned for insufficient/uncollected funds, you will be charged a fee of $35.00, or any amount higher allowed by law.
If the account balance is not paid in full by the due date a 10% late penalty will be added to your account. If your account remains delinquent your water service will be disconnected without any further notice. If water service is scheduled for disconnection or is disconnected full payment must be received including any fees to reconnect service. NO DISCONNECTED SERVICE WILL BE RECONNECTED AFTER BUSINESS HOURS. Payments by check are not accepted on accounts that have been disconnected for non-payment. Failure to receive a bill does not excuse payment or prevent late fees or disconnection.
Tampering with a water meter is illegal. Tampering will result in a minimum $100.00 penalty plus any additional charges incurred by Iredell Water Corporation. Iredell Water Corporation will also seek to file legal charges against anyone found to be tampering with, in any way, a water meter or cut-off.
