Alerts
June 05, 2025
Please be advised that an errant text message was sent after business hours on June 5, 2025, by our third-party vendor responsible for Text-to-Pay services. Due to a processing error on the vendor side, this message included incorrect balance information.
If you are enrolled in Text-to-Pay services, please disregard any text message received on June 5, 2025. The most recent accurate billing information was sent on May 22, 2025, and no new charges have been added to accounts since that date.
Customers may refer to the bill they received by mail or email during the week of May 22nd for the correct balance. You can also view your account and balance through our online customer access portal, available via the “Pay My Bill” links on our website.
Please note that our automated phone system (IVR) may also be affected at this time. We are working diligently with our vendor to correct the issue and restore all services.
We apologize for the inconvenience and appreciate your patience and understanding.
Sincerely,
Iredell Water Corporation
