To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect. Read your meter and compare to your reading on your bill. Then call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. If possible check with neighbors to see if they also are experiencing low pressure. If the neighbors are also experiencing low pressure call our office and report low pressure for your area. If it seems to only be your home with low pressure it may be your pressure-reducing valve (PRV) going bad and should be replaced by a licensed plumber.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look. Please notify our office so we can come out and flush.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Our disinfectant levels are monitored 24/7 to ensure safety and quality of our water.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.