Meter Reading

How we read your meter

Iredell Water Corporation has either an Automation Read Meters (AMR) or Advanced Metering Infrastructure (AMI) installed to measure water usage to your residence or business. These meters are read either by driving by your location (AMR) with a computerized reading system or are read remotely daily from a tower-mounted collector system (AMI). Below is how you may read your meter manually to compare to our electronic reading.

 

How to read your meter

STEP 1   Locate your meter box, generally found towards the front of a property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a concrete or polymer box usually marked "water". Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.

STEP 2   Once you open the meter box lid, lift the protective cap on the meter if applicable. On the face of the meter, there is either a display of numbers in an analog format on an AMR meter or in digital format on an AMI meter. Read the number display from left to right. Be sure to include the stationary zero on the analog AMR meter. On the AMI digital meter, the reading will be to the tenth of a gallon. Example (23464.1 =23,464 gallons) This is your meter reading. All our meters measure water in gallons. Charges for the amount of water consumed are rounded to the nearest ten gallons on AMR meters and to the gallon on digital AMI meters. Compare that reading to what your bill states as your current or present reading.

STEP 3   Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.

You may also log into the Consumer Portal to see your daily reading and water usage.

 

Data Logging

AMI digital meters are capable of providing hourly readings each day. This data can be used to address high billing disputes and verify leaks. These personal consumption profiles provide useful insight for homeowners and business owners to better manage their water use. You may access your daily usage by logging into the consumer portal by following the "Pay My Bill" links. If you would like to see hourly usage please contact our customer service staff and they will be happy to send that information to you.

 

Relevant Documents