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Update from Iredell Water Corporation 05-11-2020

Beginning Monday, May 11, 2020 Iredell Water Corporation will reopen our lobby for walk-in traffic. We ask that our customers continue to follow social distancing guidelines while inside our office lobby.

Customers are still encouraged to use our drive-thru or other bill payment methods during this time if at all possible, including setting up bank draft, paying online, by phone, by mail, your bank’s bill-pay service or using the drop box located beside our drive-thru window.

During our normal business hours Iredell Water customer service staff can be reached via phone or email for any billing inquiries. Our customer service staff can be reached by email at billing@iredellwater.com or you may call 704-876-0672. If you have a water emergency such as reporting low water pressure, a water main leak, or a water quality issue, please call 704-876-0673 for those water related emergencies only. Our normal operating hours are Monday through Friday 8:00am to 12:30pm & 1:30pm to 4:30pm.

New customers may still set up service for a new account by emailing the required application and any additional required information. Customers who do not have access to email may call our office to set up an appointment to sign up at our office. Information and forms for new account set up can be located at https://www.iredellwater.com/initiate-services .

Customers requesting to have their utilities disconnected or transferred may also make these requests via email or by phone. Payment of deposit or fees for these services may be made at the drive thru, by phone, or by appointment.

Iredell Water Corporation is a non-profit, membership owned water utility serving a population of over 24,000 people in Iredell County.