Alerts
January 12, 2026
Our crews are currently working on an emergency water main repair due to a contractor hitting a water main near the intersection of Mt Bethel Rd and Rimrock Rd.
Customers in the following areas may experience low water pressure or temporary loss of water service:
- Mt Bethel Rd (from 384 to 697) , Flora Ln, and the Rock Gate Estates Development (Four Andrews Dr., Jo Creek Ln, Zack Dr, Hannah Sue Crt. and Anderson Acres)
We anticipate the repair and flushing process to take approximately 4 to 6 hours
If you notice discolored or milky water after service is restored, please flush the cold water only from a bathtub faucet for several minutes. If discoloration persists, contact our office at 704-876-0672. For after-hours assistance, please call 704-876-0673.
We apologize for the inconvenience and appreciate your understanding as we work to resolve the issue promptly.
Why is the Water Discolored?
Discolored water is typically caused by naturally occurring minerals, such as iron and manganese, that are present in the water system. These minerals can accumulate in water mains over time and may become dislodged during activities which cause high velocity flows of water in the distribution system. Examples may be the use of hydrants by emergency personnel or unauthorized use of hydrants, water main flushing, or water main breaks or repairs.
Is It Safe to Use?
While discolored water may appear unappealing, it does not pose a health risk. The presence of iron and manganese in the water is harmless, and the discoloration is purely aesthetic.
What Should You Do?
If you notice discolored water:
- Run cold water only from a faucet (preferably in a bathtub) for several minutes to flush your internal plumbing system.
- Avoid using hot water during this time, as it may draw discolored water into your water heater.
If the discoloration persists after flushing, please contact our office for assistance.
